1. Purpose of this policy
This Privacy Policy explains how AidFlow may collect, use and protect information submitted through this website and, once onboarded, information processed as part of AidFlow billing workflow services.
Privacy
Privacy Policy
How AidFlow handles website enquiries, practice information and billing workflow data while supporting medical aid claim processes.
2. Information we may collect
Through the website, AidFlow may collect contact information such as your name, practice name, email address, phone number, enquiry details and any information you choose to provide when requesting a demo or contacting us.
3. Practice and billing-related information
If a practice is onboarded, AidFlow may process information related to patients, medical aid membership, dependants, visits, claims, claim responses, rejections, reversals, payments, shortfalls and billing visibility, depending on the agreed service scope.
4. How information may be used
Information may be used to respond to enquiries, arrange demos, understand practice requirements, provide platform access, support billing workflows, manage claims-related processes, provide billing visibility and communicate with the practice.
5. Sensitive information
Healthcare billing workflows may involve personal information and sensitive health-related or medical aid information. AidFlow aims to handle such information carefully and only for legitimate billing, administration, support and service-related purposes.
6. Sharing of information
AidFlow may need to share or process information with authorised practice representatives, service providers, technical providers, integration partners or billing-related parties where required for the agreed service. Third-party processing details will be aligned with onboarding and provider arrangements.
7. Security
AidFlow aims to use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse or disclosure. Security measures may evolve as the platform and integrations mature.
8. Retention
Information will generally be retained only for as long as reasonably required for website enquiries, service delivery, billing workflow support, legal, accounting, operational or compliance purposes.
9. Your rights
Depending on the circumstances, you may request access to, correction of or deletion of personal information handled by AidFlow. Certain information may need to be retained where required for legal, billing, audit or compliance reasons.
10. POPIA alignment
AidFlow’s POPIA and data protection approach is outlined separately on the POPIA & Data Protection page. This Privacy Policy should be read together with that page where applicable, especially where AidFlow is used in healthcare billing workflows involving patient, claim, account or practice information. Detailed POPIA roles, responsibilities and operator terms will be finalised as part of client onboarding, provider agreements and integration requirements.
11. Updates to this policy
This policy may be updated as AidFlow’s product, integrations, service model and compliance documents develop. The latest version published on the website will apply.
12. Contact
For privacy questions, contact AidFlow using the details provided on the Contact page.